All financial institutions and public agencies that have implemented Control Information must incorporate the operational processes into internal routines. It is a prerequisite that both the financial institutions and the public agencies that have implemented this solution, arranges their own routines and systems so that the routines defined below function appropriately. The 6 operational processes for Control Information is presented in the table below.
| Routine | Stakeholders | Link |
|---|---|---|
| Security breach (incl. privacy breach) | Operations personnel IT Security Product Management |
Link to Security breach |
| Notifications | Operations personnel Product Management |
Link to Notifications |
| Error handling | Operations personnel Product Management |
Link to Error handling |
| Question management | Operations personnel Product Management Business management |
Link to Question management |
| Change management | Product Management Business management |
Link to Change management |
| Case information from and to public agencies (norwegian version) |
Business management Legal |
Link to Case information from and to public agencies |
Change log
| Date | Version | Change | Link in document |
|---|---|---|---|
| 08.05.23 | Updated routines to reflect DSOP Control Common Standard | ||
| 01.12.20 | 1.1 | Routine “Security breach” extended to include privacy breach. A few steps corrected in the routine to make sure that all parties (using Control API) who may have been affected, are contacted if a breach occurs | Link to Security breach (incl. privacy breach) |
| 09.09.20 | 1.0 | Routine for “Security breach” uploaded. | Link to Security breach |
| 24.08.20 | Added purpose of routine in “Case information from and to public agencies” | Link to Case information from and to public agencies | |
| 19.08.20 | Updated “Case information from and to public agencies”, Police contact information has been added to the second slide. | Link to Case information from and to public agencies | |
| 06.07.20 | 1.0 | First version of 5 processes published on Github: Notifications, error handling, question management, change management, and case information from and to public agencies. |